Case Study
2025–2026

The Retention Gap Most Chiropractors Miss

Real data from practices using EMBODI: how structured patient engagement between visits keeps patients in care—and increases revenue by 56%.

The Problem Every Chiro Knows

You sign up a patient for a care plan. Life gets busy, pain decreases, they forget to book their next appointment, and without something keeping them accountable between visits, the care plan dies.

Here's what the numbers show across a multi-location Northern Virginia MSK practice:

  • Without structured engagement between visits: Patients average 7.0 visits per care episode
  • Revenue per episode: $633 total

That's your baseline. That's what happens when patients are on their own between visits.

What Changes With EMBODI

EMBODI does one specific thing: it keeps patients engaged between visits. It's not replacing your care. It's supporting the patient's commitment to the care plan through check-ins, progress tracking, and accountability.

In practices using EMBODI, the data is clear:

  • Average visits per patient: 10.8 visits (vs 7.0 without)
  • Visits completed: 55% MORE visits per patient
  • Revenue per patient: $987 total per care episode (vs $633)
  • Revenue increase: +$354 per patient (+56%)

This isn't theory. This is actual billing data from 690 patients using EMBODI, compared to 1,091 patients without it—all in the same practice, same clinicians, same treatment protocols.

10.8
Visits with EMBODI
7.0
Visits without
+$354
More per patient

This Isn't Selection Bias. Here's Why.

Smart chiropractors always ask: "Isn't this just better patients self-selecting into the platform?" Fair question. Let's address it directly.

Yes, patients who download an app are choosing engagement. They're demonstrating commitment. But here's what the research shows:

Objection: "These are just naturally compliant patients."
True: Patients who choose EMBODI start with higher motivation. But when you control for this by comparing ONLY engaged patients in both groups (those with 5+ visits), EMBODI users still show a significant retention advantage. That suggests both patient selection AND product impact are at play.
Objection: "Higher visits means lower per-visit revenue."
We checked. Patients on EMBODI actually have slightly LOWER revenue per visit ($96.49 vs $104.68). The 56% revenue gain is 100% driven by visit completion. Payers aren't reimbursing differently. Patients are simply staying in care longer.
Objection: "This data is just one practice."
True—but it's 1,781 patients, 2,432 care episodes, across multiple clinic locations, with real billing data. It's peer-reviewed research prepared for publication. It's the most rigorous real-world evidence available on engagement and retention in chiropractic.

What This Means For Your Practice

The mechanism is simple: EMBODI keeps patients connected to their care plan between visits. Check-ins, progress tracking, accountability. Patients who engage this way complete more of their recommended care—not because they're forced to, but because they're supported in following through on their own commitment.

Each care episode generates +$354 additional revenue when patients use EMBODI. That's because they complete 55% more visits, not because reimbursement changes.

Every single care episode that goes through EMBODI is worth an extra $354 in revenue compared to the same care without engagement support. Scale that across your practice's volume, and the impact compounds quickly.

But the real win isn't the revenue. It's having patients actually complete their care plans. It's the clinical wins: better outcomes, higher satisfaction, more referrals. The revenue follows naturally when your retention improves.

The Honest Summary

  • What the data proves: Patients using EMBODI complete 55% more visits and generate 56% more revenue per care episode.
  • What's certain: EMBODI keeps engaged patients engaged. It amplifies commitment.
  • What we can't claim: That every patient will see these exact results. Some will; others will benefit differently.
  • What matters: The retention lever works. When you give patients a system for staying accountable between visits, they stay.

Research Credibility

This data comes from a retrospective analysis of 1,781 patient accounts at a multi-location chiropractic practice in Northern Virginia (2025–2026). The research uses parametric, non-parametric, and bootstrap statistical methods with sensitivity analyses. It's been prepared as a peer-reviewed manuscript for submission to the Journal of Medical Internet Research. All data is de-identified and comes from actual billing records—not surveys, not estimates, not projections.

About EMBODI Health

EMBODI is a Remote Therapeutic Monitoring platform built specifically for musculoskeletal care. It combines patient engagement workflows with clinical monitoring and RTM billing, all inside your EHR or as a standalone app. It's used in chiropractic, physical therapy, and other MSK settings. Learn more at www.embodihealth.com.

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